Privacy Policy

About our Privacy Policy

SensoLife cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This Privacy Policy describes what information we collect about you, what the information is used for and with whom and under what conditions this information may be shared with third parties.

We will also explain to you how we store your data and how we protect your data from abuse and what rights you have with regard to the personal data you provide us with. If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of this privacy policy.

Data processing:

Below you can read how we process your data, where we store it, what security techniques we use and for whom the data is comprehensible.

Web Store Software - My Web Store

Our web store was developed with MyOnlineStore software. Personal data that you make available to us for the purpose of our service will be shared with this party. MyOnlineStore has access to your data to provide us with the (technical) support, they will never use your data for any other purpose. MyOnlineStore is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Web Hosting Mining Domain

We take web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. These are not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MijnDomein is sworn to secrecy under the terms of the agreement. We use the services of MijnDomein for our regular business e-mail correspondence. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as far as possible. MijnDomein does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors, Mollie

We use the platform Mollie to handle a (part of) payment in our web store. Mollie processes your name and address and your payment details such as your bank account or a credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data are also applicable to the parts of Mollie's service for which they engage third parties. Mollie does not keep your data for longer than the legal deadlines allow.

Dispatch and logistics DPD, PostNL, GLS, FeedEx, DHL:

If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD, PostNL, GLS, FeedEx, DHL to carry out the supplies. It is necessary to share your name, address and address data with DPD, PostNL, GLS, FeedEx, DHL. DPD, PostNL, GLS, FeedEx, DHL use this data only for the purpose of implementing the agreement. In the event that DPD, PostNL, GLS, FeedEx, DHL use subcontractors, DPD, PostNL, GLS, FeedEx, DHL also make your data available to these parties.

Billing and accounting E-boekhouden.nl

To keep our records and accounts we use the services of e-boekhouden.nl. We share your name, address and address and details of your order. These data are used for the administration of sales invoices. Your personal data will be sent and stored in a protected manner. E-boekhouden.nl is sworn to secrecy and will treat your information confidentially. E-boekhouden.nl does not use your personal data for any purposes other than those described above.

External sales channels Bol.com

We sell (part of) our articles through the platform Bol.com. If you place an order through this platform then Bol.com will share your order details and personal information with us. We use this data to handle your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Marktplaats.nl

We sell (part of) our articles through the platform of Marktplaats.nl. If you place an order through this platform then Marktplaats.nl will share your order details and personal information with us. We use this data to handle your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of data processing / general purpose of processing

We use your data solely for the purpose of our service. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date, other than at your request, we will ask your explicit consent. Your data will not be shared with the third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

If necessary, SensoLife may be required by law to share your information in connection with public tax or criminal investigations. In such a case, we are obliged to share your information, but we will oppose it within the scope of the law.

Storage periods

We will keep your records as long as you're a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take it as a forgetful request. Due to applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable time limit runs. However, employees no longer have access to your client profile and documents that we have produced following your assignment.

Your rights

Under current Dutch and European legislation, you have certain rights as a data subject with regard to personal data processed by or on our behalf. We will explain below what rights these are and how you can claim them. In principle, in order to prevent abuse, we only send copies of your data to your already known email address. In the event that you wish to receive the information in another email address or, for example, by mail, we will ask you to identify yourself. We keep records of completed requests, in the case of a forgetful request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format we use within our systems. You have the right at any time to complain to the authority personal data if you suspect that we are using your personal data in the wrong way.

Right of inspection

You are always entitled to see the data that we (have) process and that relate to your person or are identifiable for that purpose. You can make such a request to our Privacy Contact. You will receive a reply to your request within 30 days. If your request is granted, we will send you a copy of all the information with an overview of the processors who have this information under them, together with the category under which we have stored it.

Right of rectification

You are always entitled to have the data that we (have) process and that relate to your person or are identifiable for that purpose adjusted. You can make such a request to our Privacy Contact. You will receive a reply to your request within 30 days. If your request is granted, we will send you a confirmation on the e-mail address that the data has been modified.

Right to limitation of processing

You always have the right to limit the data that we (have) process that relate to or are traceable to your person. You can make such a request to our Privacy Contact. You will receive a reply to your request within 30 days. If your request is granted, we will send you a confirmation on the e-mail address that the data until you lift the restriction will no longer be processed.

Right to transferability

You are always entitled to have the data that we (have) process and that relate to your person or are identifiable for that purpose carried out by another party. You can make such a request to our Privacy Contact. You will receive a reply to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that we have commissioned from other processors or third parties. In all probability, in such a case, we will no longer be able to continue providing services, as the safe interconnection of data files will no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of SensoLife. If you object, we will immediately discontinue data processing pending the settlement of your objection. Is your objection justified that we will make copies and/or copies of data that we (have) process available to you and then permanently discontinue processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this law applies. If you believe that this is the case, please contact our Privacy Contact.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to keep up and get reports on how visitors use the website. Such processors may be required to make such information available under applicable laws and regulations. We have not allowed Google to use the acquired analytics information for other Google services.

Third party Cookies

In case that Third party software solutions use cookies this is mentioned in this Privacy Statement.

Privacy policy changes

We reserve the right to change our Privacy Policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way in which we already collect information about you, we will inform you by e-mail.

Contact details:

SensoLife

Elisabeth Strouvenlaan 2

6214AZ Maastricht 

The Netherlands

E-Mail - info@sensolife.nl

Data protection contact person-Joanna Swiniarska