Request a return
Returns can only be requested within 14 days of receiving your order. Unfortunately, returns requested after this period cannot be accepted.
After submitting this form, you will immediately receive a confirmation email with the return instructions.
"*" indicates required fields
How does it work?
- Submit your return request using the form above.
- Purchase a return label from a courier of your choice (for example DHL, DPD, GLS, UPS, PostNL, Hermes or any other courier).
- Send your parcel to:
SensoLife
Elisabeth Strouvenlaan 2
6214 AZ Maastricht
The Netherlands - After shipping your parcel, please send us a photo of your shipping receipt including the tracking number via WhatsApp: +31 62 66 70 697 ,or by email to info@sensolife.nl, including your order number.
This helps us track your return and process it more quickly.
Important
Products that have been custom-made or manufactured according to your specific requirements cannot be returned. This includes, for example, weighted sleeping bags with weight on both sides, custom-made weighted blankets and all other personalised products.
Please also read our Return Policy:
https://sensolife.shop/terms-and-conditions/
As soon as we receive and check your return, we will refund the purchase amount within 5 business days.
If you have any questions, please contact us at info@sensolife.nl.