Warranty and returns

8.1. The consumer may dissolve a contract relating to the purchase of a product for a minimum period of 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but does not require the consumer to give his Reason(s).

8.2. You have 14 days to return your product after cancellation.

8.3. The cost of returning to the web store is on your own account.

8.4. If you make use of your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur.
8.5. To use this right you can contact us via info@sensolife.nl. We will then return the amount due within 14 days of receipt of the returned product.

8.6. Under the “distance purchase” law, the customer has the right to exchange or return a product within 14 days. Personalized products are excluded from this act. According to the consumer`s specifications manufactured products, which are not prefabricated and manufactured on the basis of an individual choice or decision by the consumer or which are clearly for a specific person is intended; and (Weighted blankets, Weighted vests, Weighted pillows, a plush duvet covers, cotton duvet, local weighted products) cannot be returned.

8.7. Return shipments are only accepted if the product is undamaged and unused. There can be no depreciation of the product. SensoLife applies the general conditions established by the Dutch Home Shop organization. This means that during the reflection period the consumer will be careful about the product and the packaging. The product shall only be unpack or used to the extent necessary to determine the nature, characteristics and operation of the product. The starting point is that the consumer should only handle and inspect the product as he should in a shop.

8.8. Where products are used in a way other than that indicated, or crops in a way other than that indicated, the guarantee shall lapse. The products will then be returned to the customer and the refund will not take place.

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